Terms & Conditions

Last updated: 6 October 2026

These terms explain how online purchases from Photography By Imran work. Please read them alongside our refunds and returns policy before ordering.

1. About these terms

These terms apply to goods bought through this website by consumers for purposes wholly or mainly outside their business. “We”, “us” and “our” mean Photography By Imran; “you” means the customer. Please contact us before placing a business order or arranging separately quoted work.

You must be at least 18 and able to enter into a contract to place an order. Nothing in these terms limits your statutory consumer rights.

2. Photographs & products

Product descriptions, sizes and available options are shown on the relevant product page. Please check these carefully before ordering. Colours may appear slightly different on different screens and printed materials; this does not remove your right to receive goods that match their description.

Products are subject to availability. Where you request personalisation or special specifications, please check that the information you supply is accurate. Any agreed changes to an order must be confirmed in writing.

3. Orders & payment

You can check and correct your details during checkout. A contract is formed when we send an email confirming acceptance of your order. Please check that confirmation and tell us promptly if anything is wrong. An automated acknowledgement of receipt alone does not confirm acceptance.

The product price and any delivery charges are shown before you place the order. Applicable taxes are included in the total shown at checkout. Payment is taken using an available checkout method before delivery.

If we cannot accept an order, for example because an item is unavailable or there is an obvious pricing error, we will tell you and refund any payment taken for that order. If a separate quotation has an expiry date, that date will be stated in the quotation.

4. Delivery

Delivery arrangements and any agreed timescale form part of your order. Unless we agree another period with you, we will deliver without undue delay and within 30 days of accepting the order.

We normally supply to England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. Please contact us before ordering for another destination. If we agree an overseas delivery, applicable import duties or local taxes may be your responsibility.

If an order is delayed, please contact us. Where delivery by a particular date is essential, tell us before ordering so we can confirm whether we can meet it. Your legal rights to cancel for non-delivery, including where an agreed essential deadline is missed, remain unchanged.

You become responsible for the goods when they are delivered to you or a person you nominate. Ownership passes once payment has been received in full. If delivery fails because of incorrect details or a missed delivery that is not our fault, we may ask you to cover reasonable redelivery costs.

5. Cancellation, returns & faults

Eligible online goods can be cancelled within 14 days after delivery, with a further 14 days to return them after notifying us. Personalised or genuinely bespoke goods may be excluded from change-of-mind cancellation. Faulty-goods rights remain separate.

Our refunds and returns policy explains the process, return costs, refund timing, delivery refunds and your rights if an item is faulty or incorrectly described. It forms part of these terms.

6. Copyright

Buying a physical print gives you ownership of that print. It does not transfer copyright or grant reproduction, publication or commercial-use rights. Any image licence must be agreed separately in writing. See our copyright notice.

7. Your details & account

Please provide accurate contact and delivery information and keep any account password secure. We use order information to process and support your purchase. For questions about personal information or privacy, contact info@photographybyimran.com.

8. Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

These consumer terms do not cover business losses such as loss of business profit. Events outside our reasonable control do not remove your legal rights to cancel an order or receive a refund. We will tell you about a delay as soon as reasonably practicable.

9. Questions & complaints

Email info@photographybyimran.com with your order number and the details of your concern. We aim to respond with an appropriate solution within five days.

These terms are governed by the law of England and Wales. Consumers in Scotland or Northern Ireland may also bring proceedings in their local courts, and retain any mandatory protections that apply where they live.

10. Cancellation message

You may use the following wording to email us. It is optional; any clear statement that you wish to cancel is sufficient.

Contact us for return instructions and the return address before posting goods.

11. Updates to these terms

We may update this page for future orders. The terms in force when your order is accepted apply to that order. Please keep a copy for your records.